SpinVision

SpinVision Remote Visual Support

See what your customers see. Resolve issues faster with real-time video,
AI analysis, and expert annotations.

Starter
$29 /mo

Perfect for trying SpinVision with basic remote support need...

  • 2 seats
  • 30 sessions/month
  • 30 min per session
  • 30 AI credits/month
  • Email invites
  • 5 recordings/month
  • 30 days history retention
  • FEATURES:
Get Started
Basic
$49 /mo

For small teams getting started with remote visual support

  • 3 seats
  • 60 sessions/month
  • 30 min per session
  • 75 AI credits/month
  • Email invites
  • 15 recordings/month
  • 30 days history retention
  • FEATURES:
Get Started
MOST POPULAR
Professional
$99 /mo

For growing teams that need analytics, translation, and more...

  • 5 seats
  • 150 sessions/month
  • 60 min per session
  • 200 AI credits/month
  • 60 translation minutes
  • SMS invites
  • Email invites
  • Unlimited recordings/month
  • 90 days history retention
  • FEATURES:
  • Platform Integrations
  • Analytics Dashboard
Get Started
Business
$199 /mo

For established teams needing priority support and extended ...

  • 10 seats
  • 300 sessions/month
  • 60 min per session
  • 400 AI credits/month
  • 150 translation minutes
  • SMS invites
  • Email invites
  • Unlimited recordings/month
  • 365 days history retention
  • FEATURES:
  • Platform Integrations
  • Analytics Dashboard
  • Priority Support
Get Started
Growth
$399 /mo

For scaling organizations with dedicated account management

  • 25 seats
  • 600 sessions/month
  • None min per session
  • 800 AI credits/month
  • 300 translation minutes
  • SMS invites
  • Email invites
  • Unlimited recordings/month
  • 365 days history retention
  • FEATURES:
  • Platform Integrations
  • Analytics Dashboard
  • Priority Support
  • Dedicated Account Manager
Get Started

Enterprise

Custom solutions for large organizations with white-label and SLA requirements

Unlimited Seats
Unlimited Sessions
SLA Guarantee
Custom Integrations
Contact Sales

Compare Plans

Feature Starter Basic Professional Business Growth
Monthly Price $29 $49 $99 $199 $399
Seats 2 3 5 10 25
Sessions/Month 30 60 150 300 600
Session Duration 30 min 30 min 60 min 60 min None min
AI Credits/Month 30 75 200 400 800
Translation Minutes 60 150 300
SMS Invites
Email Invites
Recordings/Month 5 15 Unlimited Unlimited Unlimited
History Retention 30 days 30 days 90 days 365 days 365 days
Advanced Features
Platform Integrations
Analytics Dashboard
Priority Support
Dedicated Account Manager
Enterprise Features
White Label
SLA Guarantee

How SpinVision Works

1. Subscribe

Choose a plan and pay securely with Stripe

2. Launch SpinVision

Open a remote visual support session from your dashboard

3. Invite Your Customer

Send a link via SMS or email — no app download required

4. Resolve Issues

See their camera feed, annotate, use AI analysis, and resolve fast

Real-Time Video

See exactly what your customer sees through their device camera with low-latency streaming.

AI Visual Analysis

AI-powered recognition identifies equipment, parts, and issues automatically from the video feed.

Expert Annotations

Draw arrows, circles, and highlights directly on the live video to guide your customer step by step.

Platform Integrations

Launch sessions directly from ServiceNow, Salesforce, ConnectWise, Freshdesk, and other platforms with one click.

No App Required

Customers join via a simple link in their browser. No downloads, no installs, no friction.

Session History

Every session is logged with duration, participants, stats, and resolution notes for full audit trails.

Frequently Asked Questions

SpinVision is a remote visual support platform that lets your experts see what your customers or field technicians see in real time through their device camera. Using live video, AI-powered analysis, and interactive annotations, your team can diagnose and resolve issues without being on-site.

An expert starts a session from their dashboard and sends an invite link via SMS or email. The customer clicks the link, grants camera access in their browser, and the expert can immediately see the live video feed. The expert can annotate the video, take snapshots, use AI analysis, and guide the customer to resolution — all in real time.

SpinVision uses AI credits to analyze video frames and snapshots. The AI can identify equipment models, read serial numbers, detect visible damage or wear, and suggest troubleshooting steps. Each analysis consumes AI credits from your monthly allocation. Higher-tier plans include more credits for heavier usage.

Yes! Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period. You will need to reduce your active seats if downgrading to a tier with fewer allowed seats.

No contracts! SpinVision is billed monthly and you can cancel anytime. Your service continues until the end of your paid period. Enterprise plans may include annual agreements with volume discounts — contact our sales team for details.

SpinVision integrates with ServiceNow, Salesforce, ConnectWise, AutoTask, Freshdesk, and any platform that supports custom URL buttons. Launch a visual support session directly from a ticket or case with one click — customer info, ticket number, and context are automatically passed through. When the session ends, results can be sent back to your platform via webhooks. Available on Professional plans and above.

Yes. Every SpinVision session is automatically logged with a unique reference number, participant names, duration, activity stats (screenshots, annotations, AI analyses), and resolution notes. Your team can browse, filter, and search the full session history from the SpinVision dashboard. Integration sessions also store the external ticket ID for easy cross-referencing.
Have Questions?

Our team is ready to help you find the right plan for your needs.

support@dataconcerto.ai

Ready to see what your customers see?

Start with a plan that fits your needs. Upgrade anytime as you grow.

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No contracts. Cancel anytime.